Error 0x87D13B8F: Unmanaged LOB App
The application is installed on the device but is unmanaged.
Error Details
| Property | Value |
|---|---|
| Error Code (Hex) | 0x87D13B8F |
| Error Code (Dec) | -2016330865 |
Description
This error occurs specifically with Line of Business (LOB) applications when the app is present on the device but was installed outside of Intune management. To establish proper management control, the unmanaged version must be removed, allowing Intune to deploy and manage its version during the next device sync cycle.
Common Causes
📱 Installation Source Conflict
Management conflicts arise from unauthorized installation sources. Users might install apps directly from development sources or alternative distribution methods. Pre-existing app installations from before device enrollment can cause management gaps. Manual installations bypass Intune's management framework. Understanding proper LOB app deployment channels is crucial for maintaining management control.
🔄 Management State Issues
App management state inconsistencies prevent proper Intune control. Previously installed versions lack necessary management profiles. Direct installations don't receive management policies. Incomplete enrollment processes might affect app management status. Clear understanding of management requirements helps prevent installation conflicts.
Resolution Steps
1️⃣ App State Verification
Begin by confirming the current installation state of the LOB application. Verify app presence and installation source on the device. Document current app version and installation details. Check management status through Intune admin center. Identify any related management profiles or policies.
2️⃣ App Removal
Implement controlled removal of the unmanaged application version. Guide users through proper app uninstallation process. Verify complete removal of app and associated data. Document removal process and any user data backup requirements. Ensure no residual app components remain.
3️⃣ Managed Deployment
Allow Intune to deploy the managed version through normal sync processes. Initiate device sync after app removal if needed. Monitor deployment status through Intune admin center. Verify successful installation and proper management state. Document successful deployment for future reference.
Best Practices
👨💻 For IT Administrators
Effective LOB app management requires clear deployment policies and procedures. Implement comprehensive app installation monitoring. Maintain documentation of approved installation methods. Develop clear procedures for handling unmanaged apps. Create systematic approaches to establishing management control. Consider implementing automated installation monitoring.
🔄 For App Management
Successful app management requires attention to installation sources and methods. Develop clear processes for transitioning to managed apps. Maintain accurate documentation of management requirements. Implement thorough testing procedures for managed deployments. Create comprehensive documentation of management state requirements.
Troubleshooting Tips
When addressing unmanaged apps, focus on clean transition to managed state. Ensure complete removal of unmanaged versions. Allow proper sync cycles for managed deployment. Verify management status after deployment. Maintain clear documentation of transition process.
App management transitions require careful handling. User data may need preservation. Business continuity might be affected. Consider timing of app removal. Monitor deployment completion carefully.
Additional Notes
💡 Complete removal required
🔄 Sync enables managed deployment
⚠️ LOB apps only affected
📱 Management state critical
Related Links
Management Transition Guide
-
Current State Assessment
- Verify installation source
- Check management status
- Document app version
- Review user impact
-
Removal Process
- Back up user data
- Remove unmanaged app
- Verify complete removal
- Document process
-
Managed Deployment
- Allow device sync
- Monitor installation
- Verify management
- Confirm functionality
Ensure complete removal of unmanaged LOB apps before allowing Intune to deploy managed versions, maintaining clear documentation throughout the transition process.